The merchandise will be sent to your house, or, according to the case, according to the transporters rules. In case of sold-out items or issues with your order, we will directly communicate with you as soon as possible. Be careful when entering your address, e-mail and phone number and make sure they are right and valid so that if we need to communicate with you it will be smooth and simple. However, if you receive a broken or damaged article, you should communicate with us and we will send you a new one the faster we can.
The merchandise will be reserved in the store of your choice following your demand on our website boutiquekozy.ca. A confirmation e-mail will be sent to you as soon as your article is in store and ready for pick up, it will be reserved for 48h after the e-mail is sent. When you arrive in store, simply go to the register to proceed with payment and the pickup of your online reservation. The same return policies are applied at the moment of the buying.
Certain restrictions apply
Deliveries in the North of Quebec are inaccessible for the moment, delivery fees by plane and various possibilities of breakage forbid us from promising quality service. We reserve the right of canceling and refunding any order with the following characteristics: if the delivery address is too far or not in our delivery zone or in the events of sold-out merchandise.