Customer service is important to us, we want your online shopping experience to be as simple as possible. You can contact our customer service at any time and we will get back to you as soon as possible.
Please note that orders placed during the holiday season will have an additional lead time for returns. Items will be exchangeable or refundable by credit note until January 5, 2021 or up to 15 days after purchase.
Frequently Asked Questions
If you have changed your mind about an item and want to return it to the store, a credit note will be issued. There is no charge for returns you make in store, simply bring your merchandise within 15 days of the date of receipt and a credit note will be made to you in store. If you wish to make a return online at your expense (by post), we will send you a return label and a credit note will be given to you electronically in the form of a promotional code after receipt and verification of the goods received. We do not accept any refund. *Except for the products mentioned previously in the section “Clarification of certain products”.
Important: In-store credit notes only work in stores, and online credit notes only online. It is possible to transfer a store credit note to a credit note online, simply contact us at the following address: email@example.com.
If you have received broken merchandise, you can contact us at the following address: firstname.lastname@example.org. Just provide us with your order number and the damaged item. We will contact you to make an exchange. The replacement is free and a new item will be sent to your home as soon as we receive the damaged item. You can also come to the store to make an exchange. Please note that you have 15 days from the date of receipt to claim a broken product.